Troubleshooting translation memory issues using Workbench as a project manager
From the top right-hand side, select Filter->Choose Filter->Match. From there check the 100% or ICE MATCH box. Click on Apply. If many results are found using this filter then:
Contact the administrator to enable TM autofill for ICE and leveraged Matches. The translations will then appear.
From the top right-hand side, select Filter->Choose Filter->Match. From there un-check the previous selection and check Fuzzy Matches and Fuzzy Repeats. click on Apply. If many results are found using this filter then:
There are three options:
Contact the Administrator to have all of the segments translated via autofill with these matches as a starting point for the translators (Please tell the Administrator the fuzzy match range to AutoFill).
Have the translators manually copy these matches one by one and change them.
If the match percentage is very high for all, but not quite 100% it might be a white space setting. Contact the TM Expert, to import the TM again with different settings.
Where TM matches are shown in Workbench
Once in Workbench (CAT), select a segment.
Scroll to the bottom and see if any TM matches exist.
Tip
Use the following reference in order to better understand the matching widget.
If no TM matches exist and this is a new system that has been migrated from another TMS or CAT solution then contact your TM manager to import the translations (TM) from the other software package.